Refund policy
Return & Refund Policy
Last updated: May 18, 2026
Thank you for shopping at ByKika.
Please read this policy carefully before placing an order. By completing a purchase on www.bykika.com, you agree to the terms below.
1. Return Window
You may request a return within 14 days after your order is marked as delivered.
To be eligible for a return, the item must be:
- Unused, unworn, and unwashed
- In its original condition
- With all original tags, packaging, hygiene liners, accessories, and labels attached
- Free from stains, odors, makeup, perfume, deodorant marks, pet hair, or signs of use
Items that do not meet these conditions will not be accepted.
2. Items That Cannot Be Returned
For hygiene and safety reasons, the following items are final sale and cannot be returned:
- Underwear
- Lingerie
- Swimwear without the original hygiene liner attached
- Bodysuits
- Earrings and body jewelry
- Personalized or custom items
- Clearance, final sale, or discounted items
- Gift cards
- Items damaged by misuse, washing, alteration, or normal wear
3. Return Authorization Required
Do not send any item back without contacting us first.
To request a return, email us at:
support@bykika.com
Please include:
- Order number
- Full name
- Email used at checkout
- Reason for return
- Photos or videos if the item is damaged, defective, or incorrect
If your return is approved, we will provide return instructions. Items sent without prior authorization may be rejected.
4. Return Shipping Costs
Customers are responsible for all return shipping costs unless the item received was incorrect, defective, or damaged upon arrival.
Original shipping costs, customs fees, import duties, taxes, payment processing fees, and handling fees are non-refundable.
We strongly recommend using a tracked shipping service. ByKika is not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address by the carrier.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
support@bykika.com
You must include clear photos or videos showing the issue, the packaging, and the shipping label.
After review, we may offer one of the following solutions:
- Replacement
- Store credit
- Partial refund
- Full refund
The resolution will depend on the evidence provided and the specific case.
6. Size, Fit, Color, and Personal Preference
Returns due to size, fit, color difference, change of mind, or personal preference are only accepted if the item meets all return conditions listed in this policy.
Please review the size chart and product details carefully before ordering.
Minor color differences may occur due to lighting, photography, screen settings, or production batches and are not considered defects.
7. Order Cancellations
Orders may be canceled only if they have not yet been processed or submitted for fulfillment.
Once an order has been processed, fulfilled, or shipped, it cannot be canceled.
To request a cancellation, contact us immediately at:
support@bykika.com
We cannot guarantee that cancellation requests will be approved.
8. Incorrect Shipping Address
Customers are responsible for entering the correct shipping information at checkout.
ByKika is not responsible for orders delivered to an incorrect, incomplete, or outdated address provided by the customer.
If a package is returned, lost, delayed, or undeliverable due to incorrect shipping information, reshipping costs are the responsibility of the customer.
9. Lost or Delayed Packages
Shipping times are estimates and may vary due to customs, carrier delays, holidays, weather, local postal issues, or other factors outside our control.
If tracking shows that an order was delivered to the address provided at checkout, the order will be considered fulfilled.
If a package appears lost in transit, contact us at support@bykika.com and we will review the case with the carrier or fulfillment partner.
10. Refund Processing
Approved refunds will be issued to the original payment method.
Refunds may take several business days to appear depending on your bank, card issuer, PayPal, Mercado Pago, or payment provider.
ByKika is not responsible for delays caused by payment providers or banks.
11. Chargebacks and Payment Disputes
If you have an issue with your order, please contact us first at:
support@bykika.com
Opening a payment dispute or chargeback before contacting us may delay the resolution process. We reserve the right to provide order records, tracking information, delivery confirmation, customer communications, and fulfillment evidence to the payment provider.
12. Contact
For all return and refund requests, contact:
ByKika Support
support@bykika.com
www.bykika.com