Contact information

Contact Information

Last updated: May 18, 2026

Thank you for visiting ByKika.

If you have any questions about your order, shipping, returns, refunds, products, payments, or our policies, you can contact us using the information below.

Customer Support

Email:
support@bykika.com

Website:
www.bykika.com

Support Hours

Our customer support team usually responds within 24 to 72 business hours.

Support is available Monday through Friday, excluding weekends and holidays.

Order Support

For faster assistance, please include the following information when contacting us:

- Order number
- Full name
- Email used at checkout
- Reason for your request
- Photos or videos if your request is related to a damaged, defective, or incorrect item

Returns

Please do not send any item back without contacting us first.

Returns must be approved before being shipped. If your return request is approved, we will provide the return instructions by email.

Items sent without prior authorization may be rejected.

Important Notice

ByKika does not provide customer support through personal phone numbers, personal social media accounts, or unauthorized channels.

For all official support requests, please contact us at:

support@bykika.com